In plain words: Only what your order can't be completed without: document photos, contact details and payment. Nothing extra.
Identity & contact data: name, mobile number, email address.
Travel data: passport details, trip dates and destinations, booking preferences.
Service documents: copies of passport, visas, driving license and personal photos, depending on the service requested.
Payment details needed to complete your booking or order.
Section 03
Why we collect it
In plain words: To submit your application to the official issuer on your behalf, contact you, and issue your invoice. That's it.
To arrange and deliver your bookings (flights, hotels, tour programs).
To prepare and submit visa and International Driving Permit applications on your behalf.
To contact you about your orders and to process payments and invoices.
To comply with legal and regulatory requirements.
Section 04
Who we share it with
In plain words: Only the official issuer and our payment/shipping providers, and only as needed. We never sell it.
Service suppliers: airlines, hotels and operators to fulfil your booking.
Official issuers: embassies and consulates for visas, and the Saudi Automobile & Touring Association (SATA) for the International Driving Permit.
Payment and shipping providers, only as needed to complete the service.
Government or regulatory authorities where legally required. We do not sell or rent your personal data to anyone for marketing.
Section 05
Data retention
In plain words: For as long as your order and legal duties require, then we securely delete it.
We keep your data and documents only for as long as needed to deliver your service and meet legal requirements, then delete them securely.
You can request deletion of your data at any time by contacting us.
Section 06
Your rights
In plain words: View, correct, delete or withdraw consent — anytime, with no hassle.
The right to access, correct or delete your personal data.
The right to withdraw your consent to processing at any time.
To exercise any of these rights, contact us at info@zlal.sa.
Section 07
Data security
In plain words: Your sensitive documents are kept strictly confidential and protected by technical and organizational measures.
We apply reasonable technical and organizational measures to protect your data from unauthorized access or use.
We handle your sensitive documents (passport, license and personal photos) with strict confidentiality.
Section 08
Cookies & analytics
In plain words: Simple cookies improve your site experience — you can turn them off from your browser anytime.
We may use cookies and analytics tools (such as Google services) to improve your experience and measure site performance.
You can control cookies through your browser settings.
Section 09
Dedicated
Specific to the International Driving Permit service
In plain words: A dedicated section for the International Driving Permit: we are a facilitator, and the issuer is the Saudi Automobile & Touring Association (SATA).
Zlal is an independent facilitation intermediary and not the issuing authority — the official issuer is the Saudi Automobile & Touring Association (SATA).
Data we collect specifically for this service: a copy of your passport, a copy of your Saudi driving license, two personal photos, and your mobile number.
We share these documents with the Saudi Automobile & Touring Association (SATA) only as needed to issue the permit, and for no other purpose.
Once issuance and delivery are complete, copies of your documents are securely deleted, and you can request deletion at any time.
Section 10
Updates to this policy
In plain words: Any change is posted here with its date — no surprises.
We may update this policy from time to time and will post any changes on this page with an updated date.
For any privacy question: info@zlal.sa — +966 11 500 7297.
What's next?
Questions about your data? Ask us
Want a copy of your data, or want it deleted? Message us and we'll act fast — no complexity.